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Novelty Works Policy & Guarantee

  • If you decide you want to cancel your order after paying, we’ll refund your money if we have not begun your order. In such an event that you have simply changed your mind, we are still charged merchant fees of approximately 3%+ .30 per transaction. Also, if International or using an Intl credit card, we are charged 3-5% in addition. None of these fees are returned to us, so when we refund you in this case, please keep in mind that to our discrepancy, we may charge up to 8%– even if we lose a total of 10%, which is not likely but 8% is the cap.  In short, we can not lose money based on Buyer’s Remorse. We are in business to serve you, but we must make money doing it.
  • If you have not been satisfied by your Diploma order, we will issue money back according to the terms below; possible fees mentioned above may be deducted from your refund (typically this is only a few dollars).
  • If you have any reasonable problem that can not be rectified, we will ultimately provide money back. We try to maintain a high level of quality and explain our product well, so the issue should be reasonable.
  • We do require notification within 48 hours of your receiving the product if you are unsatisfied with it. However, we will always reserve the right to attempt to resend a second revised diploma before opting to make any refunds.
  • We Do Not Guarantee delivery time, only reasonable estimates and that the time is reasonable. It is not reasonable that you get your order 10 days later. If ordered on the weekend, however, it is adding days to those you need to include when making your purchase for the time you expect it. We do not refund based on missing exact days, or the days the USPS may state the order is being delivered.

If we have made ANY valid mistakes on ALL documents, we fix those immediately at no cost to you. Please respond within 2 weeks of receipt. WE DO NOT WANT YOU UNHAPPY WITH YOUR ORDER.

Note: We can not guarantee the correct president and other regent signatures older than 25 years. Typically we will supply a non-legible, but high resolution, professional signature unless we are otherwise notified by you. If you know the names, please provide. We make any of 5,500 US university diplomas. It’s not reasonable we would know the president of a small, changed, or closed university/college 20-30 years ago, and not very likely we could find out in many cases.

 

Policy Specifics and Conditions for money back:

  • We need to be alerted to your problem via e-mail within 48 hours of your receiving your order.
  • We will always make a second attempt to fix what you may not like, provided we can make requested revision. If revision can be deemed reasonably successful, we will not refund money.
  • If a refund is warranted in such case, we need the product items back (ship any way you like, but with tracking provided to us) within 7 days Domestic and 10 days Foreign.
  • The amount we refund, in such event, will be equal to or greater than 50% of the product price (and the reason for the refund must be a very compelling one). We do not give refunds based on refund requests alone. This is buyer’s remorse and we can not absorb the cost for that.